Terms of Service
Last updated: 25 October 2026
1. Acceptance of Terms
By creating an account or using Skilfo ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are a parent or guardian registering on behalf of a child under 18, you accept these Terms on their behalf.
2. Eligibility
- Parents/Guardians: Must be at least 18 years old to create an account
- Students: Must be 6–18 years old. Student accounts can only be created by a registered parent/guardian
- Coaches/Teachers/School Admins: Must be at least 18 years old and have their account approved by a Skilfo administrator
3. Account Types & Responsibilities
Skilfo supports the following roles:
- Parent: Creates and manages child accounts, controls privacy settings, approves content visibility, grants data sharing consent
- Student: Creates portfolio items, earns badges, participates in academy events
- Coach: Manages academy, issues badges, creates events, uploads student achievements
- Teacher: Views student data (with parental consent), writes observations, generates HPC reports
- School Admin: Manages school enrollment, invites teachers, accesses consented student data
4. Content Guidelines
All content uploaded to Skilfo must:
- Be appropriate for a child-safe platform
- Not contain violence, abuse, harassment, or sexually explicit material
- Not infringe on intellectual property rights of others
- Be truthful and not misrepresent achievements or credentials
- Not contain personal identifiable information of other children without their parent's consent
We reserve the right to moderate, flag, or remove content that violates these guidelines. All student-created content is subject to moderation before being made visible.
5. Privacy & Data Protection
Your use of Skilfo is also governed by our Privacy Policy, which details how we collect, use, and protect your data in compliance with the DPDP Act, 2023. Key points:
- All child content defaults to PRIVATE visibility
- Parents have full control over their child's data visibility
- Data sharing between academies and schools requires explicit parental consent
- You may request data export or account deletion at any time
6. Badges & Verification
Badges issued on Skilfo are verifiable digital credentials. Each badge has a unique verification code and QR code. Badge issuers (coaches/academies) are responsible for the accuracy of the badge criteria and issuance. Skilfo does not independently verify the underlying achievement — we verify that the badge was issued by an authorized academy on the platform.
7. AI-Powered Features
Skilfo uses AI for the AI Career Counsellor, skill mapping, certificate and page design, writing help, speech-to-text for coach remarks, and report assistance. About these features:
- You choose when to use them; nothing is generated about a child unless a parent or their academy asks for it
- AI output is labelled, can be wrong, and should be checked before you rely on it. Coaches and teachers review AI suggestions before anything is sent
- AI Career Counsellor reports and chats are saved with the child's account so the parent can return to them, and are deleted with the account
- Our AI providers process data only to return a result to Skilfo (see the Privacy Policy, section 6)
- You can report any AI-generated content from the screen where it appears; our team reviews every report
- AI uses age-appropriate language adjusted to the student's age tier
8. Prohibited Activities
You may not:
- Create accounts using false identity information
- Access another user's account without authorization
- Attempt to circumvent privacy controls or access private data
- Use automated tools to scrape, crawl, or extract data from the platform
- Upload malware, viruses, or malicious code
- Use the platform for any purpose that violates Indian law, including POCSO Act, IT Act, or DPDP Act
- Post or send content that is sexual, violent, hateful, harassing, bullying or misleading
- Post photos, videos or details of a child without the consent of that child's parent
Reporting content: anyone can report a post, photo, message, review or AI-generated content from the screen where it appears (the Report option, on the website or in the app) or through the Grievance portal. Our team reviews every report, removes content that breaks these terms, and may suspend the accounts involved. Parents also approve what is published about their child before it appears.
9. Child Safety & POCSO Compliance
As mandated by the Protection of Children from Sexual Offences (POCSO) Act, 2012:
- Any content depicting child sexual abuse material (CSAM) will be immediately removed
- Such content will be reported to the relevant authorities
- Accounts involved will be permanently suspended
- We maintain a mandatory reporting mechanism for suspected CSAM
10. Account Termination
You may delete your account at any time through account settings (Data & privacy). Upon deletion:
- A family account is locked at once and erased 3 days later; signing in within those 3 days keeps it. Backups roll over, so the data also leaves them within 30 days
- An academy or school account is closed by Skilfo on request, because it holds records other families rely on
- Badges issued by you (as a coach) will remain on student profiles as historical records
- Consent records will be retained for audit purposes
- Application logs will be retained for 180 days as required by law
We may suspend or terminate accounts that violate these Terms, with notice provided where legally required.
11. Limitation of Liability
Skilfo is provided "as is" without warranties of any kind. We are not liable for:
- Accuracy of badges or achievements uploaded by third-party coaches/schools
- Loss of data due to circumstances beyond our control
- Actions of other users on the platform
- Service interruptions or technical issues
12. Payments and Refunds
Skilfo Plus is billed by Orbisight Labs LLP through Razorpay. You can get a full refund within 7 days of paying, no questions asked, as set out in our Refund Policy. Fees you pay to an academy follow that academy's own refund rules.
13. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.
14. Grievance Redressal
If you have any concerns or complaints, please use our Grievance Portal or email grievance@skilfo.com. We will acknowledge your complaint within 24 hours and resolve it within 15 days as required by the IT Intermediary Rules, 2021.
15. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via email and in-app notification at least 30 days before taking effect. Your continued use of Skilfo constitutes acceptance of updated Terms.