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Grievance Redressal

Grievance Officer & Complaint Procedure

Orbisight Labs LLP, operator of the Skilfo platform (skilfo.com), is committed to addressing user grievances in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019.

Last updated: 28 May 2026

Grievance Officer

Name
Vaibhav Nigam
Designation
Designated Partner, Orbisight Labs LLP
Entity
Orbisight Labs LLP  ·  LLPIN: ACY-2411
Email
grievance@skilfo.com
Address
O 607, Aparna Cyberzon, Nallagandala, Serilingampally,
K.V. Rangareddy — 500019, Telangana, India
Hours
Monday – Friday, 10:00 – 18:00 IST (excluding national holidays)

Response Timeline

Acknowledgement

Within 24 hours

A reference number and confirmation that your grievance has been received.

Resolution

Within 15 days

Investigation closed and resolution communicated, per IT Intermediary Rules 2021.

Child-safety / CSAM

Within 24 hours

Content involving harm to a child is removed within 24 hours and reported to authorities, per POCSO + IT Act §67B.

What You Can Report

  • Unauthorised use of your child's data
  • Content harmful to a child (CSAM, harassment, bullying)
  • Incorrect, misleading, or fraudulent badge or credential
  • Privacy violation or breach of consent
  • Impersonation or fake academy / coach account
  • Inability to delete account or export data (DPDP Sec 11 / 12)
  • Misuse of AI-generated content
  • Payment / subscription disputes
  • Accessibility barriers (RPwD Act 2016 / WCAG 2.1)
  • Any other concern about Skilfo or its operators

How to File a Grievance

  1. Email: Send a detailed description to grievance@skilfo.com from the email address registered with your Skilfo account. Include: nature of grievance, dates, screenshots if relevant, the child's account (if applicable), and your relationship to that account.
  2. Via the app (registered users): Logged-in users may also file directly through Dashboard → Grievance, which generates a ticket immediately.
  3. Postal mail (for matters requiring formal record): Address physical correspondence to the registered office above, marked “Grievance Officer”.

Escalation

If your grievance is not resolved to your satisfaction within the timelines above, you may escalate to the relevant statutory authority:

  • Data Protection Board of India — for privacy / data-protection matters under the DPDP Act 2023.
  • National Commission for Protection of Child Rights (NCPCR) — for child-safety complaints.
  • Cyber Crime Reporting (cybercrime.gov.in) — for cyber offences, CSAM, or online harassment.
  • National Consumer Helpline (1915 / consumerhelpline.gov.in) — for consumer-protection grievances.

This page is published by Orbisight Labs LLP (LLPIN: ACY-2411, PAN: AAKFO2454N), the operator of the Skilfo platform, in compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 8 of the Digital Personal Data Protection Act, 2023.